Assha Fragrance Returns & Refunds Policy
At Assha Fragrance, we value your satisfaction and aim to provide the best shopping experience. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy. Please review the details below.
You may return an item within 30 daysof receiving your order.
Products must be unused, unopened, and in their original packagingto be eligible for a return.
Items that have been personalized, unsealed, or used cannot be returned for hygiene reasons.
To return an item, please follow these steps:
Contact Us– Email our customer service team at info@asshafragrance.co.uk with your order number and reason for return.
Receive Return Authorization– We will provide you with return instructions and a return authorization number.
Send the Item Back– Securely package the item and send it to our return address provided in our confirmation email. Ensure the returns note is included in the package.
We offer free returnsfor items that are damaged, faulty, or sent in error.
For other returns (e.g., change of mind), customers are responsible for return shipping costs.
A free return shipping label may be provided for eligible returns.
Once we receive and inspect the returned item, we will process your refund within 14 business days.
Refunds will be issued to the original payment method.
Shipping costs are non-refundable unless the return is due to our error or a defective product.
If you receive a damaged or faulty product, please contact us within 48 hours of delivery.
Provide clear photos and a description of the issue.
Keep all original packaging for inspection.
We will offer a replacement or full refundbased on the situation.
For any return or refund inquiries, please reach out to our support team:
π§ Email: INFO@ASSHAFRAGRANCE.CO.UK
We appreciate your business and strive to ensure you are delighted with your shopping experience at Assha Fragrance.
